Online consultations have changed how we access healthcare, but they are not a substitute for every visit. Knowing the difference helps you make the right decision at the right time.
Conditions suited to online care
- Minor symptoms such as colds, sore throat, allergies and mild rashes.
- Chronic-disease follow-up such as diabetes and hypertension, including dose adjustments.
- Interpretation of lab results and imaging.
- Renewal of ongoing prescriptions.
- Mental-health consultations and support.
- A second opinion before a treatment decision.
Conditions that need an urgent or emergency visit
- Severe chest pain or sudden shortness of breath.
- Bleeding that does not stop or a serious injury.
- Loss of consciousness or sudden confusion in speech or movement.
- High fever in an infant under three months.
In these cases call 997 or go to the nearest emergency department.
Getting the most out of your online consultation
Prepare a list of your symptoms and when they started, your current medications, and any previous reports or labs. Choose a quiet, well-lit place for a video consultation, and ask questions until you fully understand your treatment plan.
